2/22/2023 0 Comments Flat rate it support![]() Waiters complaining that their billable hours are higher than their actual hours.Efficiency rates will skyrocket and billable hours increase as your technicians work to maximize their pay.įlat Rate sounds great, doesn’t it? Happy customers, happy techs and more revenue! Unfortunately, there are downfalls to a Flat Rate shop but these can be overcome with training and appropriate management. Technicians are generally more thorough in their diagnostics and find additional items to upsell to the client and increase their hours. Less obvious, however, are the positive benefits of Flat Rate. You aren’t paying for time spent taking breaks or socializing. First and foremost, you are only paying your technicians for the labor time that they are producing. With the competition to find and keep quality technicians, Flat Rate ensures that your best employees stay. A great tech with a good supporting cast can double their pay (and your billable hours!) and their satisfaction as an employee. Your Certified Techs will reap the rewards of their expertise and strive to improve their efficiency rates. Flat Rate flagging gives your technicians the opportunity to maximize their pay. ![]() Proudly display and market your Flat Rate Shop status. I have found that clients that understand billing procedures are more apt to purchase additional services and become repeat customers. Educate your customers on Flat Rate Billing on the Service Drive. For clients that are unfamiliar with service repairs and how much time it should take to complete a repair, Flat Rate billing gives them the comfort of knowing that they are being treated fairly. Flat Rate billing protects the customer and gives them a sense of security.There are numerous benefits for your clients, your technicians, and your bottom line. Without a clear understanding of the benefits and how to effectively quote and bill repairs, moving your shop over to Flat Rate can seem daunting. Managed Support from Chicagoland Cloud will solve your IT budgeting problem just like it has already solved the budgeting problems for many Chicago area businesses.I frequently talk with dealerships that have not yet adapted Flat Rate billing and technician pay programs in their service departments. ![]() Our second plan covers services for both on-site and remote work, and includes a two hour response time. One plan covers all work delivered remotely such as help desk, user setup, application support, etc. We offer two different flat rate IT plans. If you can answer yes to any of the above, then a flat rate IT plan (aka Managed Support) is probably right for you. Are you wondering why you see a $500 bill some months and $3,000 the next from your IT services firm? Do you want to be able to budget for a single, fixed recurring monthly expense for IT (Managed Support aka Flat Rate IT)? Do you worry about calling in for little things and then getting dinged with a big charge to address them? Do you wish you knew about little issues before they became big problems? Bill GatesĬonsider Managed IT Services. I don't think anybody can talk meaningfully about one without the talking about the other. Information technology and business are becoming inextricably interwoven. Whether it is from the smartphone on your hip, or your laptop on the WiFi in flight, it just has to work. When your computing environment isn’t making you money, it is costing you money.īusiness today happens at any time, and from anywhere. How can you best maximize your IT services investment? By making sure it works, day in and day out.
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